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Telephone Etiquette Gone Awry
The other day I called a local business where I am a frequent customer. I had a simple question. The owner answered the phone, giving the business name and her own. I replied by greeting her and...
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Know Your Client’s Preferences
Imagine this: you’ve worked for hours putting together the proposal that your prospective client requested and are ready to send it. You choose what you believe to be the most efficient way to...
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